Remote 2nd‑Line IT Service Desk Agent

Unisys Corporation; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Unisys Corporation is seeking a full-time Technical Service Desk Agent to provide 2nd level telephone support. This role involves resolving customer requests related to software, hardware, and network operations remotely, ensuring fast and efficient service.

Applicants should have an associate's degree or professional certification, with relevant IT Service Desk experience and a strong background in Level 1 support for MS Office among other duties.

Qualifications

• Associate's degree, professional certification(s), or 5+ years of related experience.
• 12 months to 2 years of IT Service Desk experience.
• 2 years of experience providing Level 1 support for MS Office, MS Exchange, and MS Windows networks.

Responsibilities

• Respond to and resolve customer requests, achieving First Contact Resolution metrics.
• Document calls and cases accurately while managing workload.
• Assist in cross‑training and identify process efficiencies.

Skills

IT Service Desk experience

Level 1 support for MS Office

Network concepts

Education

Associate's degree or professional certification

Job description

Unisys Corporation is seeking a full-time Technical Service Desk Agent to provide 2nd level telephone support. This role involves resolving customer requests related to software, hardware, and network operations remotely, ensuring fast and efficient service.

Applicants should have an associate's degree or professional certification, with relevant IT Service Desk experience and a strong background in Level 1 support for MS Office among other duties.