Remote IT Support Specialist - Customer Care

Signature Performance; Denver (CO); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disabili

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition

401(k) Program with Employer Match

Job summary

Signature Performance is seeking an IT Customer Service Support specialist for a remote-based position; applicants nationwide are encouraged to apply. You will handle inbound calls and emails with the goal of first call resolution and document activity in our Service Desk system.

The ideal candidate has at least 1 year in IT/technical customer service, proficiency in Windows 10/11, Office 365, Symantec Antivirus, and Adobe products, plus strong verbal and written communication.

Qualifications

• Minimum 1 year in a customer service role with IT/technical support emphasis.
• Proficient in Windows 10/11 with Office 365, Symantec Antivirus and Adobe products.
• Excellent verbal and written technical communication skills.
• Ability to learn new technologies quickly and collaborate with technical groups.
• Experience with Active Directory, databases, VPN or network troubleshooting is a plus.
• Must reside within commuting distance of Omaha metro; on-site work required regularly.

Responsibilities

• Handle incoming calls or emails with focus on first call resolution.
• Document call activity in the Service Desk ticketing system.
• Maintain access for client systems as assigned.
• Work with analysts and senior technicians on workstation and server support needs.
• Provide remote workstation support and basic remote network printer support.
• Assist in new hire IT orientation and provide end-user support procedures.
• Handle basic Active Directory password resets or unlocks.

Skills

Customer service

IT/technical support

Verbal communication

Written communication

Teamwork

Problem solving

Tools

Windows 10/11

Office 365

Symantec Antivirus

Adobe Products

Active Directory

Job description

Signature Performance is seeking an IT Customer Service Support specialist for a remote-based position; applicants nationwide are encouraged to apply. You will handle inbound calls and emails with the goal of first call resolution and document activity in our Service Desk system.

The ideal candidate has at least 1 year in IT/technical customer service, proficiency in Windows 10/11, Office 365, Symantec Antivirus, and Adobe products, plus strong verbal and written communication.