Service Desk Engineer – Remote & Onsite IT Support

Konica Minolta Business Solutions; West Lebanon (NH); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Konica Minolta invites applications for a Service Desk Engineer to provide remote and onsite support for Windows-based environments. You will diagnose issues, manage user accounts, and collaborate with vendors to resolve complex problems.

Ideal candidates have 2+ years in help desk or network administration, strong Windows/AD knowledge, and excellent communication skills. Opportunity for growth in a supportive team with diverse client environments.

Qualifications

• 2+ years' experience in a related role.
• Real world experience in a helpdesk or network administration position.
• Strong understanding of Windows workstation and server OS, AD, and troubleshooting.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools.
• Conduct onsite technical support at client location as needed.
• Diagnose and resolve workstation, server and network infrastructure issues.
• User account management - Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges.
• Help provision new laptops, desktops and mobile devices.
• Work with vendors in troubleshooting application errors.

Skills

Windows OS

AD administration

Customer service

Remote support

Troubleshooting

Teamwork

Education

Two-year college degree or equivalent experience

Industry certifications (CompTIA, Microsoft, Cisco or VMware)

Tools

Remote desktop tools

Windows administration tools

Job description

Konica Minolta invites applications for a Service Desk Engineer to provide remote and onsite support for Windows-based environments. You will diagnose issues, manage user accounts, and collaborate with vendors to resolve complex problems.

Ideal candidates have 2+ years in help desk or network administration, strong Windows/AD knowledge, and excellent communication skills. Opportunity for growth in a supportive team with diverse client environments.