Service Desk Engineer - Remote IT Support & Tech Troubleshooter

Dresner Group; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Dresner Group is seeking Service Desk Engineers to provide vital support to our clients. The role emphasizes ownership of customer incidents and collaboration with a skilled team. Candidates will troubleshoot various technical issues, including Windows Server and Office 365.

You will gain exposure to cutting-edge technologies while ensuring client satisfaction. This position promises daily challenges and opportunities to learn in a dynamic environment.

Qualifications

• Proficient in troubleshooting hardware and software issues.
• Ability to provide telephone/remote/email support.
• Collaborative team player capable of escalating when necessary.

Responsibilities

• Provide support on a variety of technical issues.
• Own customer incidents from start to resolution.
• Collaborate with team members to identify solutions.

Skills

Customer incident ownership

Troubleshooting technical issues

Configuration of Windows Server

DNS and DHCP knowledge

Experience with VMWare

Support for Office 365

Tools

Microsoft Office Applications

Firewalls

VPN Clients

Job description

Dresner Group is seeking Service Desk Engineers to provide vital support to our clients. The role emphasizes ownership of customer incidents and collaboration with a skilled team. Candidates will troubleshoot various technical issues, including Windows Server and Office 365.

You will gain exposure to cutting-edge technologies while ensuring client satisfaction. This position promises daily challenges and opportunities to learn in a dynamic environment.