Service Clerk/Writer

Blanchard Equipment Co; Dublin (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading dealership is seeking an individual to assist the service manager by maintaining accurate reports and records within the service department. Key responsibilities include managing customer inquiries, opening work orders, and maintaining service documentation. Ideal candidates should have basic accounting knowledge, proficiency in desktop applications, and a high school diploma or equivalent experience. This role is crucial for ensuring efficient service operations.

Qualifications

• Basic knowledge of accounting practices is essential.
• Proficiency with Microsoft Office and internet functions is required.
• Understanding of mechanical/technical terms is preferred.

Responsibilities

• Field inquiries from internal and external customers.
• Open and manage work orders as directed by the Service Manager.
• Maintain current service library information under supervision.

Skills

Basic knowledge of accounting practices

Ability to use and understand desktop applications

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent

Job description

Reports to: Service Manager or Service Location Manager

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use and understand desktop applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience

How to Apply:

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume.