Service and Parts Counter Clerk

Empire MG Inc.; Newberry (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Empire MG Inc. is seeking a Service Department Assistant in Newberry, South Carolina to support the service manager with reports, customer service, and parts management. The role involves promoting products, handling inquiries, and maintaining service records.

Successful candidates should have a High School Diploma (or equivalent) and basic accounting skills. Proficiency in Microsoft Office and knowledge of mechanical terms is preferred. This position requires strong organizational abilities and attention to detail.

Qualifications

• Basic accounting knowledge is preferred.
• Proficiency in desktop applications and internet functions.
• Familiarity with office procedures.

Responsibilities

• Handle internal and external customer inquiries.
• Promote and sell products to meet customer needs.
• Support Service Technicians with required parts.
• Open work orders and maintain control until closed.
• Maintain and update the service library and filing.
• Update customer profiles based on service orders.

Skills

Basic knowledge of accounting practices

Ability to use Microsoft Office

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Overview

Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service and stocking duties.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Promotes and sells products and/or services to meet customer needs
• Supplies Service Technicians with parts as required
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience