Service Clerk/Writer

Empire MG Inc.; Waynesboro (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Empire MG Inc. in Waynesboro, Georgia is looking for a motivated candidate to assist the service manager in maintaining reports and records for the service department. Responsibilities include managing work orders, handling customer inquiries, and maintaining the service library.

The role requires a High School Diploma and basic knowledge of accounting practices. Familiarity with Microsoft Office and office procedures is essential. Join us to be part of a dedicated service team!

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman.
• Maintain the service library with current information.
• Handle Service Department filing and records.
• Update customer profiles using equipment information.
• Manage accessories and supplies.
• Prepare Service Technician efficiency reports.
• Process warranty and product improvement claims.

Skills

Basic knowledge of accounting practices

Ability to use Microsoft Office

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Position Specifics

• Department: Service
• Reports to: Service Manager or Service Location Manager
• Supervises: None

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience