Service Clerk

AHW LLC; Hampshire Township (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision, life, and -dis

401(k) plan

AHW branded clothing and training

Job summary

AHW LLC in Hampshire Township, IL seeks a Service Department Administrative Assistant to support the service manager. You will handle inquiries, open and track work orders, and maintain the service library.

The role requires basic accounting knowledge, proficiency with Microsoft Office, and familiarity with office procedures; associate degree or equivalent experience preferred. Compensation includes $18.00-$25.00 per hour and benefits.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Associate degree or equivalent experience.

Responsibilities

• Answer internal and external customer inquiries to the Service Department.
• Open and manage work orders until closed and invoiced.
• Maintain the service library with current information.
• Maintain Service Department filing and records.
• Update customer profiles from work orders.
• Manage accessories and supplies and prepare replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims and follow up.
• Maintain a safe working environment per safety program.
• Perform other duties as assigned.

Skills

Accounting basics

Office procedures

Mechanical/technical terms

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Internet use

Job description

Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other job duties as assigned

Requirements

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Associate degree or equivalent experience

Pay Range: $18.00 - $25.00 per hour

Benefits:

We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.