Service Writer

CraneWorks, Inc.; Tennessee; On-site; USD 42,000 - 64,000; Full time

Job summary

CraneWorks, Inc. is seeking a Service Writer to maintain accurate reports for the service department, ensure work orders are posted and closed timely, and file vendor invoices with proper supporting elements for AP processing.

The role includes opening and tracking work orders, handling charges and warranties, creating purchase orders, and developing cost estimates while coordinating repairs and safety in the shop environment. Customer service and communication are essential.

Qualifications

• Must have good communication and customer service skill.
• Effective written communication skills.
• Experience working in a service department.
• Ability to write and work on routine reports and correspondence.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Experience with common dealership or point of sale computer systems.
• Good computer skills; Knowledge of office procedures.
• Good organizational ability.
• General understanding of mechanical/technical terms.

Responsibilities

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Handle repair order charges, warranty validation & claims coverages, calculating of charges, submission and follow-up.
• Create and track purchase orders as directed.
• Keep up to date with changes to PO amounts and any other info and provide to AP.
• Develop cost estimates.
• Track repairs and their causes, scheduling technicians and process warranties.
• Maintain a clean and safe work area and cares for shop tools and equipment assigned to the technician.
• Ability to safely operate equipment.
• Follow all safety rules and regulations in performing work assignments.
• Handle service department filing and records.
• Update customer profiles using equipment, hours or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders for the Service Manager's approval.
• Assist in handling customer complaints and concerns.
• Track damaged equipment and make sure the problem is corrected.
• Estimate time to make repairs and schedules appropriate technician.
• Greet customers immediately in a courteous manner.
• Completes other duties as assigned

Skills

Communication skills

Customer service

Written communication

Service department experience

Report writing

Negotiation

POS systems

Office procedures

Mechanical/technical terms

Education

High School diploma

Tools

Dealership POS systems

MS Office

Job description

Description

Position Summary

The Service Writer will maintain accurate and on-time reports and records related to the service department operation. The individual will ensure all charges related to work orders are posted properly and closed in a timely basis. Vendor invoices will be filed and provided to AP with proper supporting elements as they are received.

Duties & Responsibilities:

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced
• Handle repair order charges, warranty validation & claims coverages, calculating of charges, submission and follow-up
• Create and track purchase orders as directed
• Keep up to date with changes to PO amounts and any other info and provide to AP
• Develop cost estimates
• Track repairs and their causes, scheduling technicians and process warranties
• Maintain a clean and safe work area and cares for shop tools and equipment assigned to the technician
• Ability to safely operate equipment
• Follow all safety rules and regulations in performing work assignments
• Handle service department filing and records
• Update customer profiles using equipment, hours or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders for the Service Manager's approval
• Assist in handling customer complaints and concerns
• Track damaged equipment and make sure the problem is corrected
• Estimate time to make repairs and schedules appropriate technician
• Greet customers immediately in a courteous manner
• Completes other duties as assigned

Requirements

Qualifications & Skills:

• Must have good communication and customer service skill
• Effective written communication skills
• Experience working in a service department
• Ability to write and work on routine reports and correspondence
• Ability to negotiate customer complaints to a satisfactory resolution
• Experience with common dealership or point of sale computer systems
• Good computer skillsKnowledge of office procedures
• Good organizational ability
• General understanding of mechanical/technical terms.

Education & Experience:

• High School Diploma or equivalent required
• Equipment service and maintenance experience preferred

License & Certification:

• Valid Driver's License with acceptable driving record

Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds
• Must be able to climb on and off heavy mobile equipment safely
• Frequently walk on uneven surfaces, including natural ground in varying weather conditions
• Regular and predictable attendance is required

Travel Requirements:

• None or infrequent