Service Writer

Craneworks; La Vergne (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Craneworks is seeking a Service Writer to maintain accurate service reports and ensure proper posting of charges. The role involves opening work orders, tracking costs, and coordinating with AP for invoices.

Responsibilities include creating purchase orders, estimating costs, scheduling technicians, and updating customer profiles. Candidates should have strong communication, organizational skills, and experience in a service department.

Qualifications

• Good communication and customer service skills.
• Effective written communication skills.
• Experience working in a service department.
• Ability to write and work on routine reports and correspondence.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Experience with common dealership or point of sale computer systems.
• Good computer skills and knowledge of office procedures.
• Good organizational ability.
• General understanding of mechanical/technical terms.

Responsibilities

• Open work orders and maintain control until closed and invoiced.
• Handle repair order charges, warranty validation & claims coverages.
• Create and track purchase orders as directed.
• Keep PO amounts and info up to date and provide to AP.
• Develop cost estimates.
• Track repairs and schedule technicians; process warranties.
• Maintain a clean and safe work area and care of tools and equipment.
• Follow safety rules and regulations in performing work assignments.
• Handle service department filing and records.
• Update customer profiles using equipment, hours or other information from orders.
• Maintain accessories and supplies and prepare replacement orders for approval.
• Assist in handling customer complaints and concerns.
• Track damaged equipment and ensure correction.
• Estimate time to make repairs and schedule technicians.
• Greet customers promptly and courteously.
• Complete other duties as assigned.

Skills

Communication

Written Communication

Customer Service

POS Systems

Office Procedures

Organizational Skills

Mechanical Terms

Education

High School Diploma or equivalent

Equipment service experience preferred

Tools

POS Software

Job description

Description

Position Summary

The Service Writer will maintain accurate and on-time reports and records related to the service department operation. The individual will ensure all charges related to work orders are posted properly and closed in a timely basis. Vendor invoices will be filed and provided to AP with proper supporting elements as they are received.

Duties & Responsibilities:

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced
• Handle repair order charges, warranty validation & claims coverages, calculating of charges, submission and follow-up
• Create and track purchase orders as directed
• Keep up to date with changes to PO amounts and any other info and provide to AP
• Develop cost estimates
• Track repairs and their causes, scheduling technicians and process warranties
• Maintain a clean and safe work area and cares for shop tools and equipment assigned to the technician
• Ability to safely operate equipment
• Follow all safety rules and regulations in performing work assignments
• Handle service department filing and records
• Update customer profiles using equipment, hours or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders for the Service Manager's approval
• Assist in handling customer complaints and concerns
• Track damaged equipment and make sure the problem is corrected
• Estimate time to make repairs and schedules appropriate technician
• Greet customers immediately in a courteous manner
• Completes other duties as assigned

Requirements

Qualifications & Skills:

• Must have good communication and customer service skill
• Effective written communication skills
• Experience working in a service department
• Ability to write and work on routine reports and correspondence
• Ability to negotiate customer complaints to a satisfactory resolution
• Experience with common dealership or point of sale computer systems
• Good computer skillsKnowledge of office procedures
• Good organizational ability
• General understanding of mechanical/technical terms.

Education & Experience:

• High School Diploma or equivalent required
• Equipment service and maintenance experience preferred

License & Certification:

• Valid Driver's License with acceptable driving record

Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds
• Must be able to climb on and off heavy mobile equipment safely
• Frequently walk on uneven surfaces, including natural ground in varying weather conditions
• Regular and predictable attendance is required

Travel Requirements:

• None or infrequent