Service and Parts Counter Clerk

Empire MG Inc.; Hampton (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Empire MG Inc. in South Carolina is seeking an assistant for the service manager role. In this position, you will help maintain accurate reports and records related to the service department's operations. Duties include handling customer inquiries, managing work orders, and maintaining the service library.

The ideal candidate will have a high school diploma or equivalent experience and a basic understanding of accounting practices, as well as proficiency in desktop applications like Microsoft Office.

Qualifications

• Knowledge of accounting basics and office procedures is essential.
• Proficient in Microsoft Office and other desktop applications.
• Familiarity with mechanical and technical terms is preferred.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open and maintain control of work orders as directed.
• Maintain the Service Department filing and records.
• Update customer profiles using information from work orders.
• Prepare replacement orders for supplies and accessories.

Skills

Basic knowledge of accounting practices

Ability to use and understand desktop applications

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Position Specifics

• Department: Service
• Reports to: Service Manager or Service Location Manager
• Supervises: None

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they closed and invoiced
• Maintains the service library with current information (e.g., files, bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use and understand desktop and internet applications such as Microsoft Office
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience