Service and Parts Counter Clerk

Blanchard Equipment; Georgia; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading equipment services provider in Georgia is seeking a Service Assistant to support the Service Manager with record-keeping and customer inquiries. Responsibilities include managing work orders, updating customer profiles, and maintaining service documentation. The ideal candidate should have a high school diploma, basic accounting knowledge, and skills in Microsoft Office. This position offers a chance to grow within a structured service environment.

Qualifications

• Familiarity with accounting practices is essential.
• Proficient in Microsoft Office applications.
• Ability to understand office procedures.

Responsibilities

• Handle internal/external customer inquiries for Service Department.
• Open and maintain work orders until completion.
• Update customer profiles based on work order information.
• Maintain service library and records under supervisor's guidance.
• Prepare Technician efficiency reports as needed.

Skills

Basic knowledge of accounting practices

Ability to use Microsoft Office

Knowledge of office procedures

Understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Position Specifics:

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience