Service and Parts Counter Clerk

Empire MG Inc.; Waynesboro (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Empire MG Inc. in Waynesboro, GA seeks a Parts Department Associate to assist the service manager with selling, receiving and delivering parts and accessories. You will provide in-store customer service and perform stocking duties to support service operations.

Responsibilities include opening work orders, maintaining service records, updating customer profiles, and assisting technicians with parts. A high school diploma or equivalent is required, with basic accounting and MS Office skills

Qualifications

• Basic knowledge of accounting practices.
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent work experience.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Promotes and sells products and/or services to meet customer needs.
• Supplies Service Technicians with parts as required.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up.

Skills

Customer service

Office software

Basic accounting

Mechanical/technical terms

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Job description

Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories. In addition performs in-store customer service and stocking duties.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Promotes and sells products and/or services to meet customer needs
• Supplies Service Technicians with parts as requiredOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience