Service and Parts Counter Clerk

Empire MG Inc.; Augusta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Empire MG Inc. is seeking a Service Assistant to support the Service Manager in maintaining accurate reports and records within the dealership's service department. The role involves fielding customer inquiries, opening work orders, and maintaining service records.

The ideal candidate should have a High School Diploma or equivalent experience, basic accounting knowledge, and proficiency in Microsoft Office. This position offers an opportunity to grow within the automotive service industry.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use and understand desktop load applications such as Microsoft Office.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager and maintain control.
• Maintain the service library with current information.
• Maintain Service Department filing and records.
• Update customer profiles using information from work orders.
• Maintain accessories and supplies; prepare replacement orders.
• Prepare Service Technician efficiency reports if needed.
• Process warranty and/or product improvement claims.

Skills

Basic knowledge of accounting practices

Familiarity with Microsoft Office

Knowledge of office procedures

Understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Position Specifics:

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience