Service and Parts Counter Clerk

Empire MG Inc.; Dublin (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Empire MG Inc. in Dublin, Georgia, is looking for a Service Department assistant to support the Service Manager.

Your role will involve maintaining reports, managing customer inquiries, and overseeing service library accuracy. A High School Diploma is required, along with familiarity with accounting practices and Microsoft Office applications.

This position offers a great opportunity to start your career in service operations.

Qualifications

• Familiarity with accounting practices is advantageous.
• Must be proficient in Microsoft Office applications.
• Understanding of office procedures is necessary.

Responsibilities

• Assist the service manager with reports and records.
• Field customer inquiries to the Service Department.
• Open and maintain work orders as needed.
• Keep the service library updated under supervision.
• Maintain Service Department filing and records.
• Update customer profiles from work orders.
• Manage accessories and supplies with orders.
• Prepare Service Technician efficiency reports as required.
• Process warranty and product improvement claims.

Skills

Basic knowledge of accounting practices

Ability to use Microsoft Office

Knowledge of office procedures

General understanding of mechanical/technical terms

Education

High School Diploma or equivalent work experience

Job description

Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience