Service Clerk

AHW, LLC; Clinton (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Job summary

AHW, LLC in Clinton, IL is seeking a Service Department Administrative Assistant to support the service manager with on-time reporting and accurate records for the department’s operations.

You will field inquiries, open and track work orders through invoicing, maintain the service library, and handle filing, data entry, and basic warranty processing. A foundation in accounting and MS Office is preferred.

Qualifications

• Basic knowledge of accounting practices.
• Proficiency with Microsoft Office and internet tools.
• Familiarity with standard office procedures.
• General understanding of mechanical/technical terms preferred.
• Associate degree or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Maintains a safe working environment and adheres to company safety program at all times.
• Performs other job duties as assigned.

Skills

Accounting basics

Microsoft Office

Office procedures

Mechanical terms understanding

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other job duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Associate degree or equivalent experience

Pay Range: $18.00 - $25.00 per hour

Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.