SERVICE CLERK

Sames Harlingen Ford; Harlingen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sames Harlingen Ford in Harlingen, TX is seeking a Service Clerk to support the Service Department by scanning, filing, and maintaining service documentation and records. This role ensures repair orders, warranty paperwork, and related documents are organized and accessible according to dealership policies.

The Service Clerk helps maintain accurate records for service operations, warranty compliance, and accounting processes, while performing basic administrative tasks and ensuring

Qualifications

• Strong attention to detail and organization required.
• Basic computer proficiency and ability to learn dealership software systems.
• Ability to operate scanning equipment and document management systems.
• Ability to handle confidential information with professionalism.
• Strong time management and ability to manage repetitive tasks efficiently.

Responsibilities

• Scan repair orders and service documents into the dealership’s electronic filing system.
• File and organize physical service records according to procedures.
• Maintain accurate and organized service documentation for easy retrieval.
• Verify service paperwork is complete before scanning or filing.
• Assist with maintaining warranty documentation and service records for audits.
• Retrieve documents when requested by management or service personnel.
• Ensure proper labeling and indexing of scanned documents within dealership systems.
• Maintain confidentiality and security of customer and dealership records.
• Assist the service department with basic administrative tasks when needed.
• Keep filing and scanning workspace clean and organized.
• Follow dealership policies on document retention and record management.
• Perform additional duties as assigned by management.

Skills

Attention to detail

Basic computer skills

Scanning equipment operation

Confidential information handling

Time management

Dependable

Administrative support experience

Tools

Document management systems

Scanning hardware

Job description

Description

Purpose

The purpose of the Service Clerk is to support the Service Department by accurately scanning, filing, and maintaining service documentation and records. This role ensures that repair orders, warranty paperwork, and other service-related documents are properly organized, stored, and accessible in accordance with dealership policies and record-keeping requirements.

The Service Clerk plays an important role in maintaining accurate records that support service operations, warranty compliance, and accounting processes.

Responsibilities

• Scan repair orders and related service documents into the dealership’s electronic filing system
• File and organize physical service records as required by dealership procedures
• Maintain accurate and organized service documentation for easy retrieval
• Verify that service paperwork is complete before scanning or filing
• Assist in maintaining warranty documentation and service records for audit purposes
• Retrieve documents when requested by management, accounting, or service personnel
• Ensure proper labeling and indexing of scanned documents within dealership systems
• Maintain confidentiality and security of customer and dealership records
• Assist the service department with basic administrative tasks when needed
• Maintain a clean and organized filing and scanning workspace
• Follow dealership policies regarding document retention and record management
• Perform additional duties as assigned by management

Requirements

Qualifications

• Strong attention to detail and organizational skills
• Basic computer proficiency and ability to learn dealership software systems
• Ability to operate scanning equipment and document management systems
• Ability to handle confidential information with professionalism
• Strong time management skills and ability to manage repetitive tasks efficiently
• Dependable and able to work independently
• Prior administrative or office support experience preferred but not required