Service Center Admin & Customer Support - PT

FedEx Freight; Salt Lake City (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Freight in Salt Lake City, UT seeks an Office Associate to handle customer needs, process freight documentation, and perform administrative duties in daily operations. Starting pay is $19.23 per hour.

The role requires strong communication, data entry, and problem-solving to support customer service, billing, and scheduling activities within a fast-paced environment. You'll coordinate with sales, operations and service centers to ensure orders are accurate, shipments tracked, and issues

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Typing/data entry skills and PC experience.

Responsibilities

• Perform administrative/clerical functions, including filing, data entry, answering phones, and mail distribution.
• Verify and complete required documentation and reports.
• Assist customers via phone, e-mail and/or fax with inquiries, pickups, deliveries, and leads.
• Enter freight shipment information and generate/correct freight bills.
• Coordinate freight pick-up and delivery requirements and schedules.
• Reconcile cash and checks and prepare deposits as required.
• Work with city operations, sales, and other centers to resolve issues.
• Maintain compliance with laws and company procedures.

Skills

Customer service

Data entry

Phone skills

Time management

Team player

Basic math

Education

High school diploma or GED

Tools

Computer systems

Microsoft Office

Typing

Job description

FedEx Freight in Salt Lake City, UT seeks an Office Associate to handle customer needs, process freight documentation, and perform administrative duties in daily operations. Starting pay is $19.23 per hour.

The role requires strong communication, data entry, and problem-solving to support customer service, billing, and scheduling activities within a fast-paced environment. You'll coordinate with sales, operations and service centers to ensure orders are accurate, shipments tracked, and issues