Freight Service Center Support Specialist

FedEx Freight; United States; On-site; USD 26,000 - 29,000; Full time

Job summary

FedEx Freight is seeking an office associate to support daily operations at the service center. You will handle administrative tasks, process freight documentation, provide customer service, and enter shipment data to keep systems up to date.

The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment. Shift times vary; this is an on-site position with opportunities to support driver coordination and billing questions.

Qualifications

• High school diploma or GED required.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers' needs.
• Proficiency with general office equipment (computer, fax, copier, scanner).
• Ten-key skills preferred.
• PC experience with learning required computer systems/programs.

Responsibilities

• Answer phones and perform data entry, filing, and mail distribution.
• Verify and complete required documentation and reports.
• Provide information and assistance to customers, determine pickup/delivery needs, resolve issues and upsell services.
• Enter freight shipment information, status shipments, and generate/adjust freight bills.
• Assist with freight pick-up processes and coordination at service centers.
• Handle inquiries via phone, email, or fax including tracing shipments and billing questions.
• Make freight delivery appointments and coordinate driver interactions.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Coordinate with sales/operations to meet customer needs and resolve issues.

Skills

Customer service

Phone skills

Interpersonal skills

Data entry

Time management

Education

High school diploma or GED

Tools

Computer

Fax machine

Copier

Scanner

Job description

FedEx Freight is seeking an office associate to support daily operations at the service center. You will handle administrative tasks, process freight documentation, provide customer service, and enter shipment data to keep systems up to date.

The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced environment. Shift times vary; this is an on-site position with opportunities to support driver coordination and billing questions.