Service Center Admin & Customer Support – PT

FedEx Freight, Inc.; Saint Charles (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Freight, Inc. is seeking an energetic Administrative Clerk to support daily service center operations. You will assist customers, process freight documentation, answer phones, and perform data entry to help move shipments efficiently.

The position requires a high school diploma, strong communication skills, and the ability to work in a fast-paced team. Starting pay is $19.23 per hour with a daytime shift from 10:00 to 15:00, and duties include reviewing hours-of-service, scheduling

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, mail handling.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pickup/delivery needs, problem resolution, updating systems, selling services and leads.
• Enter freight shipment information into computer system, status shipments, generate freight bills.
• Administer freight pickup process as required.
• Assist customers via phone, email and/or fax in inquiries, tracing shipments, rate quotes, etc.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Assist city operations: check-in drivers, coordinate drops, driver collections.
• Communicate with sales/operations to ensure customer needs are met.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws and company policies.
• Perform other duties as required.

Skills

Strong phone skills

Strong interpersonal skills

Typing/data entry

Ten-key skills

PC experience

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an energetic Administrative Clerk to support daily service center operations. You will assist customers, process freight documentation, answer phones, and perform data entry to help move shipments efficiently.

The position requires a high school diploma, strong communication skills, and the ability to work in a fast-paced team. Starting pay is $19.23 per hour with a daytime shift from 10:00 to 15:00, and duties include reviewing hours-of-service, scheduling