Logistics Service Center Associate

FedEx Freight, Inc.; South Bend (IN); On-site; USD 26,000 - 30,000; Full time

Job summary

FedEx Freight, Inc. is seeking a customer service/administrative professional to support daily operations in the service center. Responsibilities include handling customer inquiries, documenting shipments, and supporting billing and coordination tasks.

The role requires strong communication, data entry, and organizational skills, with a starting wage near $19.23 per hour and an afternoon shift from 1:00 PM to 6:30 PM. Office/dock environment; fast-paced and deadline-driven.

Qualifications

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to use general office equipment (computer, fax, copier, scanner)
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with required systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and training
• Ability to work independently and in a team
• Ability to work in a fast-paced environment

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry, and mail/distribution
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers including pickup/delivery needs and problem resolution
• Enter freight shipment information and generate freight bills
• Administer freight pickup process as required
• Assist customers via phone, email, and fax in inquiries
• Make freight delivery appointments as required
• Review drivers Hours-of-Service logs and report discrepancies
• Assist city operations with driver check-in and related docs
• Communicate with sales, operations and other centers to meet customer needs
• Reconcile cash and checks, prepare deposits and COD remittance
• Comply with laws and company policies
• Perform other duties as required

Skills

Strong phone skills

Strong interpersonal skills

Strong written and verbal skills

Typing/data entry

Ten-key skills

PC experience

Time management

Team/independent work

Confidential information handling

Ability to work in fast-paced team

Education

High school diploma or GED

Tools

Computer

Fax machine

Copier

Scanner

Job description

FedEx Freight, Inc. is seeking a customer service/administrative professional to support daily operations in the service center. Responsibilities include handling customer inquiries, documenting shipments, and supporting billing and coordination tasks.

The role requires strong communication, data entry, and organizational skills, with a starting wage near $19.23 per hour and an afternoon shift from 1:00 PM to 6:30 PM. Office/dock environment; fast-paced and deadline-driven.