Freight & Service Center Support Specialist

FedEx Freight; South Bend (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Freight is seeking an administrative/customer service professional to support daily operations in the service center. You will handle clerical tasks, document processing, and customer communication to ensure smooth freight flows.

duties include data entry, billing support, scheduling pickups, and coordinating with sales and operations. The role requires strong communication, accuracy, and the ability to work in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical tasks including filing, copying, imaging, answering phones, data entry, and mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pickup/delivery needs and rate quotes.
• Enter freight shipment information into computer systems and generate bills.
• Assist customers by phone, email, or fax with inquiries like tracking and invoicing.
• Schedule freight pickups and coordinate drop-offs as required.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-ins and related documentation.
• Coordinate with Sales, Operations, and other centers to resolve customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as needed.

Skills

Phone skills

Interpersonal skills

Data entry

Typing

Time management

Organizational skills

Teamwork

Fast-paced environment

Education

High school diploma or GED

Two years general office experience (preferred)

Job description

FedEx Freight is seeking an administrative/customer service professional to support daily operations in the service center. You will handle clerical tasks, document processing, and customer communication to ensure smooth freight flows.

duties include data entry, billing support, scheduling pickups, and coordinating with sales and operations. The role requires strong communication, accuracy, and the ability to work in a fast-paced team environment.