Freight & Service Center Support Specialist

FedEx Freight, Inc.; Sioux Falls (SD); On-site; USD 26,000 - 29,000; Full time

Job summary

FedEx Freight, Inc. is seeking a detail-oriented office clerk to support customer service operations at the service center. Responsibilities include handling customer needs, processing documentation for freight movements, answering phones, data entry, and coordinating with sales and operations.

The role requires strong communication, time management, and the ability to work in a fast-paced environment. Starting pay is $19.23 per hour with hours that may vary by operational needs.

Qualifications

• High school diploma or GED required.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to use general office equipment and data entry systems.
• Demonstrated time management and multi-tasking abilities.

Responsibilities

• Perform administrative/clerical tasks including filing, copying, imaging, answering phones, data entry, mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine needs, update systems, and sell services.
• Enter freight shipment information, status updates, and generate freight bills.
• Administer freight pick-up processes and assist customers via phone/email/fax.
• Make freight delivery appointments and coordinate with drivers and operations.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations and other centers to meet customer needs and resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Ensure compliance with laws, regulations and company policies.

Skills

Phone skills

Interpersonal skills

Typing

Data entry

Time management

Multitasking

Confidentiality

Teamwork

PC skills

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking a detail-oriented office clerk to support customer service operations at the service center. Responsibilities include handling customer needs, processing documentation for freight movements, answering phones, data entry, and coordinating with sales and operations.

The role requires strong communication, time management, and the ability to work in a fast-paced environment. Starting pay is $19.23 per hour with hours that may vary by operational needs.