Service Center Support Specialist

FedEx Freight, Inc.; Evansville (WY); On-site; USD 30,000 - 33,000; Full time

Job summary

FedEx Freight, Inc. is seeking an office associate to handle customer needs, process freight documentation, and support daily service-center operations.

You will perform clerical tasks, answer calls, enter shipment data, schedule pickups, and assist with billing inquiries, while ensuring accuracy and compliance with FedEx procedures. This role requires strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED is required or preferred.
• Two years general office experience is preferred.
• One year customer service experience is preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills are essential.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to understand FedEx service products to assist customers.
• Ability to use general office equipment (computer, fax, copier, scanner, etc).
• Typing/data entry skills are preferred.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions: filing, copying, imaging, answering phones, data entry, mail and package distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pickup/delivery needs and selling services.
• Enter freight shipment information into computer systems and generate/adjust freight bills.
• Administer freight pick-up process as required.
• Assist customers by phone, email and/or fax with inquiries (shipments tracing, rate quotes, billing, etc).
• Make freight delivery appointments as needed.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and drivers as needed.
• Communicate with sales, operations and other service centers to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws, regulations and company policies.

Skills

Customer service

Data entry

Phone skills

Time management

Teamwork

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an office associate to handle customer needs, process freight documentation, and support daily service-center operations.

You will perform clerical tasks, answer calls, enter shipment data, schedule pickups, and assist with billing inquiries, while ensuring accuracy and compliance with FedEx procedures. This role requires strong communication skills and the ability to work in a fast-paced environment.