Service Center Support Specialist - Freight Admin

FedEx Freight, Inc.; West Valley City (UT); On-site; USD 29,000 - 34,000; Full time

Job summary

FedEx Freight, Inc. in West Valley City, UT is seeking an administrative/customer service associate to support daily service center operations. You will handle documentation for freight movement, answer phones, update systems, and assist customers with pickup/delivery needs.

The role emphasizes accuracy, teamwork, and the ability to process invoices, reconcile cash, and coordinate with sales and operations to ensure customer satisfaction; fast-paced environment with variable hours.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Typing/data entry skills.

Responsibilities

• Perform administrative/clerical functions, including filing, data entry, and mail handling.
• Verify and complete required documentation and reports.
• Provide information to customers, determine pickup/delivery needs, and upsell services.
• Enter freight shipment information into the system and generate/fix bills.
• Assist customers via phone, e-mail, and/or fax with inquiries.
• Review Hours-of-Service logs and coordinate with leadership on discrepancies.
• Coordinate driver interactions and city operations support as needed.
• Communicate with sales/operations to ensure customer needs are met.

Skills

Customer service

Data entry

Phone skills

Time management

Communication skills

Typing

Education

High school diploma or GED

Tools

Office equipment

Computer systems

Job description

FedEx Freight, Inc. in West Valley City, UT is seeking an administrative/customer service associate to support daily service center operations. You will handle documentation for freight movement, answer phones, update systems, and assist customers with pickup/delivery needs.

The role emphasizes accuracy, teamwork, and the ability to process invoices, reconcile cash, and coordinate with sales and operations to ensure customer satisfaction; fast-paced environment with variable hours.