Freight Service Center Specialist

FedEx Freight, Inc.; Portland (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight, Inc. is seeking an administrative associate to support customers, process freight documentation, and perform clerical tasks in a fast-paced service center in Oregon. You’ll handle phones, data entry, scheduling, and coordination with sales and operations.

The role emphasizes accuracy, confidentiality, and teamwork in a dynamic environment with a starting pay rate of $20.20/hour. Equal opportunity employer seeking dedicated professionals in Portland area.

Qualifications

• High school diploma or GED required or preferred
• 2 years general office experience preferred
• 1 year customer service experience preferred
• Strong phone and interpersonal skills required
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to use general office equipment (computer, fax, copier, scanner)
• Typing/data entry skills; ten-key skills preferred
• PC experience and ability to learn required systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to work independently and in a team setting
• Ability to work in a fast-paced, deadline-driven environment

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry, sorting mail and packages
• Verify and complete required documentation and reports
• Provide accurate information to customers and determine pick-up/delivery needs
• Enter freight shipment information into the computer system and generate bills
• Administer freight pick-up process as required
• Assist customers via phone, e-mail or fax with inquiries
• Make freight delivery appointments as required
• Review drivers' Hours-of-Service logs for accuracy and report discrepancies
• Coordinate with city operations, sales and other centers to meet customer needs
• Reconcile cash and checks; prepare deposits and COD remittance as needed
• Comply with laws and company policies; perform other duties as required

Skills

Customer service

Phone skills

Data entry

Typing

Time management

Organizational skills

Multitasking

Confidentiality

Team player

Education

High school diploma or GED

Tools

Office equipment

Job description

FedEx Freight, Inc. is seeking an administrative associate to support customers, process freight documentation, and perform clerical tasks in a fast-paced service center in Oregon. You’ll handle phones, data entry, scheduling, and coordination with sales and operations.

The role emphasizes accuracy, confidentiality, and teamwork in a dynamic environment with a starting pay rate of $20.20/hour. Equal opportunity employer seeking dedicated professionals in Portland area.