Service Center Associate (PT) - Customer Care & Admin

FedEx Freight, Inc.; Glenpool (OK); On-site; USD 22,000 - 31,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Office/Customer Service Associate in Oklahoma. The role handles customer needs, processes freight documentation, and performs administrative and service center duties to support daily operations.

Responsibilities include answering phones, data entry, verifying documentation, scheduling pickups and deliveries, and assisting with rate quotes and inquiries. A strong focus on accuracy and teamwork is essential.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform clerical functions including filing, imaging, answering phones, data entry.
• Verify and complete required documentation and reports.
• Provide accurate information to customers, determine pickup/delivery needs, and upsell services.
• Enter freight shipment information into the system and generate/adjust freight bills.
• Administer freight pick-up process.
• Assist customers via phone, email, and fax with inquiries.
• Make freight delivery appointments.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with operations and sales to meet customer needs.
• Reconcile cash and checks, prepare deposits, COD remittance.

Skills

Phone skills

Interpersonal skills

Written and verbal communication

Time management

Data entry

Typing

Team player

Multitasking

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an Office/Customer Service Associate in Oklahoma. The role handles customer needs, processes freight documentation, and performs administrative and service center duties to support daily operations.

Responsibilities include answering phones, data entry, verifying documentation, scheduling pickups and deliveries, and assisting with rate quotes and inquiries. A strong focus on accuracy and teamwork is essential.