Service BDC Specialist – Auto Dealership

Lithia & Driveway; Wesley Chapel (FL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Résumé du poste

Wesley Chapel Toyota, part of Lithia & Driveway, is hiring a motivated BDC Administrator to join our Service team. You will handle high-volume calls, respond to emails and internet leads, and schedule service appointments while presenting service options to customers.

The role emphasizes strong communication, organization, and a customer-first attitude, with opportunities for growth within a supportive team environment.

Qualifications

• Customer-focused and energetic individuals with strong communication skills.
• Experience in customer service or call center environments preferred.
• Bi-lingual Spanish a plus; proficient computer skills and attention to detail.

Responsabilités

• Outbound and inbound customer calls and emails to respond to inquiries.
• Respond to Internet leads via email and phone and schedule appointments.
• Determine customer needs by asking the right questions and fit service options.
• Set appointments for the Service Department and introduce customers to Service Advisors.
• Enter customer information into the CRM and maintain accurate service records.
• Schedule service appointments based on customer needs and technician availability.
• Maintain strong attention to detail in updating customer records.

Connaissances

Customer-focused

Energetic

Self-motivated

Strong communication

Bilingual Spanish

Excellent computer skills

Highly organized

Formation

High school diploma or equivalent

Outils

Volie

CDK

XTime

Description du poste

Wesley Chapel Toyota, part of Lithia & Driveway, is hiring a motivated BDC Administrator to join our Service team. You will handle high-volume calls, respond to emails and internet leads, and schedule service appointments while presenting service options to customers.

The role emphasizes strong communication, organization, and a customer-first attitude, with opportunities for growth within a supportive team environment.