Service BDC Lead: Customer Experience & CRM Excellence

Lithia & Driveway; Wesley Chapel (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

Vehicle Purchase Discounts

Wellness Programs

Job summary

Hyundai of Wesley Chapel, part of Lithia & Driveway, seeks a Service BDC Administrator to lead customer experience and support the service department at Hyundai of Wesley Chapel in Florida. The role emphasizes CRM-driven outreach, training CR processes, and proactive communication to improve service outcomes.

You will work in a fast-paced dealership environment, collaborating with leadership to implement action plans, maintain product knowledge, and boost appointment scheduling.

Qualifications

• High School diploma or equivalent; 18+ required.
• Drug-free workplace.
• Equal employment opportunity statement present in the ad.

Responsibilities

• Lead the customer experience by training CR processes.
• Drive improvement through regular meetings with leadership.
• Build follow-up systems that keep customers returning.
• Stay up-to-date on product knowledge for accurate communication.
• Boost appointments using CRM tools and strong phone skills.
• Resolve customer concerns with professionalism and urgency.
• Generate traffic through proactive outreach to all lead sources.

Skills

Attention to detail

Customer communication

Computer literacy

Math proficiency

Education

High School diploma

Tools

CRM software

Job description

Hyundai of Wesley Chapel, part of Lithia & Driveway, seeks a Service BDC Administrator to lead customer experience and support the service department at Hyundai of Wesley Chapel in Florida. The role emphasizes CRM-driven outreach, training CR processes, and proactive communication to improve service outcomes.

You will work in a fast-paced dealership environment, collaborating with leadership to implement action plans, maintain product knowledge, and boost appointment scheduling.