Service BDC Specialist – Fixed Ops

Sonic-Automotive; Clearwater (FL); On-site; USD 12,000 - 21,000; Full time

Job summary

Clearwater Toyota, a Sonic Automotive family dealership, seeks a Service BDC Associate to convert internet inquiries into service appointments and maintain CRM accuracy. You will handle customer communications with professionalism, manage data entry, and support the service team with reports and documentation.

The role emphasizes strong communication, teamwork, and the ability to work efficiently in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Written communication

Time management

Teamwork

Independent work

Tools

CRM software

Lead management tools

Job description

Clearwater Toyota, a Sonic Automotive family dealership, seeks a Service BDC Associate to convert internet inquiries into service appointments and maintain CRM accuracy. You will handle customer communications with professionalism, manage data entry, and support the service team with reports and documentation.

The role emphasizes strong communication, teamwork, and the ability to work efficiently in a fast-paced environment.