Customer Service & BDC Admin | Flexible Schedule

Sullivan-Automotive-1; Roseville (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) Retirement Plan

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

Job summary

Lithia & Driveway Roseville Toyota seeks a Customer Service Specialist/BDC Administrator to handle inbound and outbound calls, schedule service appointments, and maintain customer records with a focus on high-quality service.

You will support the service department, engage with customers across channels, and contribute to a positive dealership experience while developing automotive industry skills in a collaborative team environment.

Qualifications

• 1 year of heavy inbound and outbound calls required.
• Stable job history required.
• Willingness to participate in professional development activities to stay current on industry knowledge and navigate new systems.
• Excellent phone demeanor and clear speech.
• Experience handling support requests from multiple channels.
• Experience building relationships with main partners for each assigned customer.

Responsibilities

• Handle inbound and outbound customer calls.
• Schedule service appointments using dealership software.
• Follow up with customers regarding appointments and service needs.
• Assist the service department with customer communication and coordination.
• Perform light administrative tasks (filing, scanning, copying).
• Maintain accurate customer records and appointment information.
• Provide first-class customer support.

Skills

Inbound calls

Outbound calls

Customer service

Scheduling appointments

Administrative tasks

Record keeping

Communication skills

Relationship building

Telephone etiquette

Dealership software

Education

High School diploma or equivalent

Tools

Dealership software

Job description

Lithia & Driveway Roseville Toyota seeks a Customer Service Specialist/BDC Administrator to handle inbound and outbound calls, schedule service appointments, and maintain customer records with a focus on high-quality service.

You will support the service department, engage with customers across channels, and contribute to a positive dealership experience while developing automotive industry skills in a collaborative team environment.