Automotive Service BDC Specialist — Appointments

DCH Freehold Toyota; Freehold (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Job summary

DCH Freehold Toyota, part of the Lithia & Driveway family, is seeking Service BDC Representatives to handle internet leads and schedule service appointments. The role emphasizes customer-focused communication and high-quality data entry to support the service team.

Hours are 9:00 AM to 5:00 PM or 8:00 AM to 4:00 PM, Monday through Friday, with rotating Saturdays off. Compensation starts around $17/hour and varies with experience, with bonuses based on performance.

Qualifications

• High School graduate or equivalent required.
• Able to manage a high volume of calls with courtesy and professionalism.
• Proficient with CRM systems and data entry.
• Strong written and verbal communication skills.

Responsibilities

• Respond to Internet leads via email and phone.
• Determine customer needs by asking the right questions.
• Set service appointments and follow up to confirm.
• Ensure a positive customer experience.
• Introduce customers to the service team.
• Enter customer information into the CRM.
• Handle outbound and inbound calls.

Skills

CRM proficiency

Customer service

Phone etiquette

Communication skills

Organization

Education

High School Diploma

Tools

CRM software

Job description

DCH Freehold Toyota, part of the Lithia & Driveway family, is seeking Service BDC Representatives to handle internet leads and schedule service appointments. The role emphasizes customer-focused communication and high-quality data entry to support the service team.

Hours are 9:00 AM to 5:00 PM or 8:00 AM to 4:00 PM, Monday through Friday, with rotating Saturdays off. Compensation starts around $17/hour and varies with experience, with bonuses based on performance.