Service Business Development Center Agent

Lithia Motors; Wesley Chapel (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability Insurance

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Lithia & Driveway currently seeks a motivated BDC Administrator at Wesley Chapel Toyota in Florida. You will respond to customer inquiries by phone and email, schedule service appointments, and support service advisors while maintaining professional communication and accurate records.

The role emphasizes customer focus, problem solving, and effective use of CRM tools in a fast-paced environment.

Qualifications

• Experience in customer service or call center environments.
• Strong verbal and written communication skills.
• Bi-lingual Spanish is a plus.
• Excellent computer skills and detail-oriented.

Responsibilities

• Outbound and inbound customer phone calls.
• Respond to Internet leads via email and phone.
• Determine customer needs by asking the right questions.
• Set appointments for the Service Department.
• Ensure a positive customer experience.
• Introduce customers to Service Advisors.
• Enter customer information into the CRM.
• Schedule service appointments based on customer needs and technician availability.
• Maintain accuracy of customer records and service information.

Skills

Customer service

Communication skills

Spanish (bilingual)

Computer skills

Organized

Attention to detail

Self-motivated

Team player

Education

High School diploma

Tools

Volie

CDK

XTime

Job description

Dealership: L0343 Wesley Chapel Toyota Do You Have Great Customer Service Skills? Looking for Better Hours and Opportunity for Career Advancement? Join the Award-Winning Service Team at Wesley Chapel Toyota! We’re currently looking for a motivated and customer-focused Business Development Center (BDC) Administrator to join our Service team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and wants to build a meaningful career in a positive, team-oriented environment. If you're ready to develop your skills and grow with a company that truly values its employees, we’d love to hear from you! As a BDC Administrator, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume, explain manufacturer service specials and incentives, answer questions, and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls
• Responding via email and phone to Internet leads
• Determining each customer’s needs by asking the right questions
• Setting appointments for the Service Department
• Ensuring a positive customer experience
• Introducing customers to Service Advisors
• Entering customer information into the CRM
• Accurately scheduling service appointments based on customer needs and technician availability
• Maintaining strong attention to detail when updating customer records and service information

Who are we looking for?

• Customer-focused, energetic, and self-motivated individuals
• Experience in customer service or call center environments
• Strong communication skills – verbal and written
• Bi-lingual (Spanish) is a plus
• Excellent computer skills
• Highly organized with strong attention to detail
• Experience with Volie, CDK, and XTime is a plus
• Individuals who can address customer concerns promptly and professionally

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us At Lithia & Driveway (NYSE: LAD)

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!