Auto BDC Specialist – Drive Appointments & Retention

Lithia & Driveway; Torrance (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

Paid holidays & PTO

401(k) retirement plan

Employee discounts

Lithia Learning Center

Job summary

DCH Toyota of Torrance, part of Lithia & Driveway, is hiring Sales BDC Administrators to join a fast-paced, high-volume team. This role focuses on building customer relationships, scheduling appointments, and maintaining accurate CRM data to drive appointments and sales.

Ideal candidates have 1+ years in customer service or call center roles, are comfortable communicating via phone, email, and text, and can reliably attend shifts with a valid driver's license.

Qualifications

• 1+ years of customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Comfortable using dealership CRM and software.
• Reliable attendance and a valid driver’s license in your state of residence.

Responsibilities

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.

Skills

Customer service

Phone communication

BDC experience

Attendance reliability

Education

High School diploma or equivalent

Tools

CRM systems

Dealership software

Job description

DCH Toyota of Torrance, part of Lithia & Driveway, is hiring Sales BDC Administrators to join a fast-paced, high-volume team. This role focuses on building customer relationships, scheduling appointments, and maintaining accurate CRM data to drive appointments and sales.

Ideal candidates have 1+ years in customer service or call center roles, are comfortable communicating via phone, email, and text, and can reliably attend shifts with a valid driver's license.