Service BDC Lead: Customer Experience & CRM

L0394 Hyundai of Wesley Chapel; Wesley Chapel (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid holidays

PTO

Short-term disability

Long-term disability

Life insurance

401(k)

Employee stock purchase plan

Job summary

Hyundai of Wesley Chapel is seeking a Service BDC Administrator to lead the customer experience and support the service department. You will train team members on CR processes, build follow-up systems, and stay sharp on product knowledge for accurate customer communication.

You will boost appointment rates with CRM tools and strong phone skills while resolving customer concerns with urgency and professionalism. This role is on-site at our Wesley Chapel dealership.

Qualifications

• Excellent customer service and communication skills.
• Experience with CRM systems and follow-up processes.
• Ability to train others and lead regular improvement meetings.

Responsibilities

• Lead customer experience by reinforcing CR processes through training.
• Drive improvement with regular leadership meetings and action plans.
• Build effective follow-up systems to encourage repeat visits.
• Stay knowledgeable about products to support accurate communication with customers.
• Improve appointment rates using CRM tools and strong phone skills.
• Address and resolve customer concerns with professionalism and urgency.
• Generate traffic through proactive outreach to all lead sources.

Skills

Attention to detail

Customer-focused communication

Typing and computer skills

Numerical literacy

Fast-paced work adaptability

Education

High School diploma or GED

Tools

CRM software

Job description

Hyundai of Wesley Chapel is seeking a Service BDC Administrator to lead the customer experience and support the service department. You will train team members on CR processes, build follow-up systems, and stay sharp on product knowledge for accurate customer communication.

You will boost appointment rates with CRM tools and strong phone skills while resolving customer concerns with urgency and professionalism. This role is on-site at our Wesley Chapel dealership.