Service Advisor

BMW OF HAWAII; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

BMW OF HAWAII in Honolulu seeks an Automotive Service Advisor with a high-earning potential. The role combines customer service excellence with sales to maximize service revenue, offering a base salary plus performance-based incentives.

You will build relationships with customers, explain maintenance options, upsell services, coordinate with technicians and parts staff, and manage time to keep appointments and work orders on track. Exceptional communication and automotive knowledge are valued.

Qualifications

• Strong customer service and sales abilities.
• Excellent communication and interpersonal skills.
• Solid time management and multitasking abilities.
• Basic automotive knowledge to understand services and repairs.

Responsibilities

• Build and maintain relationships with customers by actively listening to concerns and offering solutions.
• Explain maintenance or repair options and confidently upsell services and packages.
• Coordinate with technicians and parts staff to schedule, allocate resources, and manage work orders.
• Maintain timely and efficient service delivery while providing exceptional customer service.

Skills

Customer service

Sales

Communication

Time management

Interpersonal skills

Automotive knowledge

Job description

Automotive Service Advisor (High-Earning Potential)We are seeking a highly skilled and results-driven individual to join our team as an Automotive Service Advisor with the opportunity to earn a six-figure income. In this role, you will leverage your exceptional customer service and sales abilities to provide top-notch service to our customers while maximizing revenue for our automotive service department. This position offers an attractive compensation package with a base salary and performance-based incentives.Key Responsibilities:Customer Relationship Management and Sales: Build and maintain strong relationships with customers by actively listening to their concerns, providing accurate information, and offering personalized solutions. Demonstrate expert knowledge of our automotive services and confidently recommend appropriate maintenance or repairs. Utilize effective sales techniques to upsell additional services, accessories, and maintenance packages to increase revenue.Service Coordination and Time Management: Serve as the main point of contact for customers, technicians, and parts department personnel. Efficiently help schedule appointments, allocate resources, and coordinate work orders to ensure timely and efficient completion of automotive services. Proactively manage time to handle multiple tasks while maintaining excellent customer service.Exceptional communication and interpersonal skills to effectively engage with customers, technicians, and colleagues.Basic technical knowledge of automotive systems, parts, and repair procedures.Outstanding time management abilities to handle multiple tasks and prioritize effectively in a fast-paced environment.Note: The above job description is tailored to a role with a high earning potential and may require additional qualifications, experience, or performance targets specific to the employer's compensation structure and expectations.