Automotive Service Advisor

Lou-Bachrodt-Auto-Group; Rockford (IL); On-site; USD 140,000 - 170,000; Full time

Job summary

Lou-Bachrodt-Auto-Group in Rockford, IL is seeking a Service Advisor to be the primary liaison between customers and our GM service team. You will greet customers, explain maintenance needs, prepare estimates, and communicate with technicians to keep vehicles moving efficiently.

We value strong communication, organization, and a customer-first approach. Previous dealership experience is a plus, but exceptional candidates from other fast-paced industries will be considered; earning potential with

Qualifications

• Experience in service advising or automotive industry preferred.
• Strong communication, sales, and problem-solving skills.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Greet customers and listen to their concerns.
• Build relationships and explain maintenance needs.
• Provide accurate estimates and repair updates.
• Communicate with technicians during repairs.
• Present additional maintenance recommendations.
• Follow up with customers via phone, text, and email.
• Maintain repair orders and customer records.
• Help keep vehicles moving efficiently.
• Develop repeat and referral business through outstanding service.

Skills

Excellent communicators

Sales ability

Highly organized

Confident communication

Multitasking

Competitive mindset

Professionalism

Tech-savvy

Customer focused

Goal oriented

Calm under pressure

Job description

Salary + Commission | Earning Potential Over $140,000

Are you great with people, competitive, organized, and motivated by earning potential? You may be exactly who we are looking for. We are seeking a high-performing Service Advisor to join our General Motors service team. Dealership experience is preferred, but it is not required. We are willing to consider exceptional candidates from other industries who have the right combination of customer service, sales ability, communication skills, urgency, and drive. If you have successfully worked in sales, hospitality, insurance, home improvement, powersports, equipment, retail management, or another fast-paced customer-facing environment, we want to hear from you.

This Is a Career With Serious Earning Potential

This position offers: Competitive Salary + Commission - Top performers have earning potential exceeding $140,000 per year.

Your income is tied to your ability to take care of customers, communicate effectively, identify service needs, and build long-term relationships.

We are looking for someone who wants more than just a paycheck. We want someone who wants to build a career.

What You Will Do As a Service Advisor, you will be the primary connection between our customers and our service technicians. You will:

• Greet customers and listen carefully to their concerns
• Build strong relationships with customers
• Explain recommended maintenance and repairs clearly
• Provide accurate estimates and repair updates
• Communicate with technicians throughout the repair process
• Present additional maintenance and repair recommendations
• Follow up with customers by phone, text, and email
• Keep customers informed throughout their service visit
• Help create an exceptional customer experience
• Maintain accurate repair orders and customer records
• Work with the service team to keep vehicles moving efficiently
• Develop repeat and referral business through outstanding service

Who We Are Looking For The strongest candidates will be:

• Excellent communicators
• Comfortable selling and recommending services
• Highly organized
• Confident speaking with customers
• Able to handle multiple customers and priorities at once
• Competitive and motivated
• Professional and dependable
• Comfortable using computers and technology
• Focused on customer satisfaction
• Driven by goals and performance
• Able to stay calm and professional in a busy environment

Automotive Experience Is Preferred, Not Required Previous experience as a Service Advisor, Service Writer, Assistant Service Manager, or automotive professional is a plus. However, we will also consider outstanding candidates with a proven background in:

If you can build trust, communicate value, stay organized, and take exceptional care of customers, we can teach you the automotive side of the business.

What Makes Someone Successful Here? You will succeed if you enjoy:

Talking with people. Solving problems. Working in a fast-paced environment. Being rewarded for performance. Building long-term customer relationships. Taking ownership of your results. This is not a position for someone who wants to sit behind a desk and wait for the day to end. This is an opportunity for someone who wants to be busy, wants responsibility, and wants the ability to earn an exceptional income.

Compensation Salary + Commission Earning potential over $140,000 annually for high-performing candidates. Actual compensation will depend on individual performance, experience, and the applicable compensation plan.

We offer a comprehensive employee benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Company paid Short Term disability insurance
• Company-provided short-term disability
• Accident and critical illness coverage
• Paid time off
• Employee Assistance Program
• Employee discounts on vehicles, parts, service, and detailing