Automotive Service Advisor

Lou Bachrodt Family of Dealerships; Rockford (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability coverage

Paid time off

Employee discounts

Job summary

Lou Bachrodt Family of Dealerships is seeking a high-performing Service Advisor for our GM service team. The role focuses on connecting customers with technicians, building relationships, and delivering accurate maintenance recommendations. Prior dealership experience is valued but not required.

Top performers can exceed $140,000 annually through salary plus commission. We seek candidates who thrive in a fast-paced, customer-facing environment and who want a long-term career with earning

Qualifications

• Customer-facing experience is highly valued
• Dealership experience preferred but not required
• Strong communication and sales ability.
• Ability to build long-term relationships and provide accurate estimates

Responsibilities

• Greet customers and listen to concerns
• Build strong relationships with customers
• Explain maintenance and repairs clearly
• Provide accurate estimates and repair updates
• Communicate with technicians throughout the repair process
• Present additional maintenance recommendations
• Follow up with customers by phone, text, and email
• Maintain repair orders and customer records
• Help keep vehicles moving efficiently
• Develop repeat and referral business through outstanding service
• Maintain exceptional customer experience

Skills

Excellent communicators

Comfortable selling and recommending

Highly organized

Confident speaking with customers

Multitasking under pressure

Competitive and motivated

Professional and dependable

Comfortable using computers/tech

Customer satisfaction focus

Goal-driven

Calm in busy environments

Job description

• Excellent communicators

Salary + Commission | Earning Potential Over $140,000

Are you great with people, competitive, organized, and motivated by earning potential? You may be exactly who we are looking for. We are seeking a high-performing Service Advisor to join our General Motors service team. Dealership experience is preferred, but it is not required. We are willing to consider exceptional candidates from other industries who have the right combination of customer service, sales ability, communication skills, urgency, and drive. If you have successfully worked in sales, hospitality, insurance, home improvement, powersports, equipment, retail management, or another fast-paced customer-facing environment, we want to hear from you.

This Is a Career With Serious Earning Potential

This position offers: Competitive Salary + Commission - Top performers have earning potential exceeding $140,000 per year.

Your income is tied to your ability to take care of customers, communicate effectively, identify service needs, and build long-term relationships.

We are looking for someone who wants more than just a paycheck.

We want someone who wants to build a career.

What You Will Do As a Service Advisor, you will be the primary connection between our customers and our service technicians. You will:

• Greet customers and listen carefully to their concerns
• Build strong relationships with customers
• Explain recommended maintenance and repairs clearly
• Provide accurate estimates and repair updates
• Communicate with technicians throughout the repair process
• Present additional maintenance and repair recommendations
• Follow up with customers by phone, text, and email
• Keep customers informed throughout their service visit
• Help create an exceptional customer experience
• Maintain accurate repair orders and customer records
• Work with the service team to keep vehicles moving efficiently
• Develop repeat and referral business through outstanding service

Who We Are Looking For The strongest candidates will be:

• Excellent communicators
• Comfortable selling and recommending services
• Highly organized
• Confident speaking with customers
• Able to handle multiple customers and priorities at once
• Competitive and motivated
• Professional and dependable
• Comfortable using computers and technology
• Focused on customer satisfaction
• Driven by goals and performance
• Able to stay calm and professional in a busy environment

Automotive Experience Is Preferred, Not Required Previous experience as a Service Advisor, Service Writer, Assistant Service Manager, or automotive professional is a plus. However, we will also consider outstanding candidates with a proven background in:

• Sales
• Customer service
• Hospitality
• Insurance
• Retail management
• Home improvement sales
• Powersports or equipment sales
• Other performance-based customer-facing positions

What Makes Someone Successful Here? You will succeed if you enjoy:

Talking with people. Solving problems. Working in a fast-paced environment. Being rewarded for performance. Building long-term customer relationships. Taking ownership of your results.

This is not a position for someone who wants to sit behind a desk and wait for the day to end. This is an opportunity for someone who wants to be busy, wants responsibility, and wants the ability to earn an exceptional income.

Compensation Salary + Commission Earning potential over $140,000 annually for high-performing candidates. Actual compensation will depend on individual performance, experience, and the applicable compensation plan.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Company paid Short Term disability insurance
• Company-provided short-term disability
• Accident and critical illness coverage
• Paid time off
• Employee Assistance Program
• Employee discounts on vehicles, parts, service, and detailing

Ready for Something Bigger?

If you are already a successful automotive Service Advisor and are looking for greater opportunity, we want to talk with you.

If you are a high-performing salesperson or customer service professional who has never worked in a dealership but believes your skills would translate, we want to talk with you too. Bring us your work ethic, communication skills, competitiveness, and desire to succeed. We can teach you the rest.