Service Advisor – High-Volume Automotive Dealership

Don Ayres Automotive Group; Fort Wayne (IN); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan with company–m

Job summary

Don Ayres Automotive Group in Fort Wayne, IN seeks a Service Advisor to be the primary contact for customers bringing in vehicles for maintenance and repair. You will guide customers through the service process from drop-off to delivery while ensuring an exceptional experience.

The role requires 1-2+ years of Service Advisor experience ( Automotive knowledge preferred ), strong communication, and the ability to manage multiple repair orders in a fast-paced environment.

Qualifications

• 1-2+ years of Service Advisor experience preferred
• Automotive knowledge strongly preferred; ability to learn technical information for customer-facing use
• Valid driver’s license with a clean driving record
• Willingness to complete pre-employment background check and drug screening
• Demonstrated ability to manage multiple customers, priorities, and deadlines in real time
• Proven customer service experience in a fast-paced, customer-focused environment
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Problem-solving mindset with ownership and accountability
• Ability to adapt quickly when priorities change
• Comfortable making decisions and managing multiple responsibilities simultaneously
• Computer proficiency

Responsibilities

• Lead the customer experience from vehicle drop-off through delivery
• Present repair recommendations, estimates, and maintenance needs
• Coordinate with technicians to ensure accurate diagnostics and efficient workflow
• Manage multiple repair orders and customer updates simultaneously
• Educate customers on recommended repairs and maintenance services
• Create and manage repair orders, estimates, and final invoices
• Assist customers with warranty-related questions and claims
• Maintain strong communication with technicians, parts personnel, and management
• Handle unexpected issues, delays, and customer concerns professionally
• Help maintain workflow and efficiency in a high-volume service department

Skills

Strong communication

Customer service

Organizational skills

Problem-solving

Multitasking

Tools

Computer proficiency

Job description

$65,000-$150,000+ Annual Earning Potential | Performance-Based Compensation

Do you thrive in a fast-paced environment, enjoy solving problems, and take ownership of the customer experience?

We're looking for a Service Advisor who can confidently manage customer relationships, coordinate repairs, communicate with technicians, and keep operations moving in a high-volume service environment.

Whether you're an experienced Service Advisor or a customer-focused professional from hospitality, retail, logistics, or other fast-paced service industries, we're looking for individuals who excel under pressure and take pride in delivering exceptional service.

Why Advisors Join Our Team

• 150+ vehicles serviced daily creates strong earning opportunities
• Established customer base and consistent service traffic
• Your performance directly impacts your earning potential
• Ongoing training and professional development
• Supportive leadership team and collaborative culture
• Modern service operation focused on customer satisfaction

What You'll Do

As a Service Advisor, you'll be the primary point of contact for customers bringing their vehicles in for maintenance and repair. You'll guide customers through the service process from vehicle drop-off to delivery while ensuring an exceptional customer experience.

Responsibilities include:

• Lead the customer experience from vehicle drop-off through vehicle delivery
• Listen to customer concerns and identify appropriate repair solutions
• Build trust through professional, clear, and confident communication
• Present repair recommendations, estimates, and maintenance needs
• Coordinate with technicians to ensure accurate diagnostics and efficient workflow
• Manage multiple repair orders and customer updates simultaneously
• Handle unexpected issues, delays, and customer concerns professionally
• Help maintain workflow and efficiency in a high-volume service department
• Educate customers on recommended repairs and maintenance services
• Create and manage repair orders, estimates, and final invoices
• Assist customers with warranty-related questions and claims
• Maintain strong communication with technicians, parts personnel, and management

A Day in the Life

Your day begins by reviewing appointments and preparing for a busy service drive.

Once the doors open, the pace accelerates quickly. Customers arrive throughout the day, technicians need updates, phones are ringing, repair priorities shift, and new challenges emerge regularly.

At any given time, you may be:

• Greeting a customer with a warning light or drivability concern
• Reviewing technician findings and repair recommendations
• Contacting customers with updates and estimates
• Explaining repairs, pricing, and maintenance needs
• Coordinating parts availability and completion timelines
• Managing multiple repair orders at various stages of completion
• Resolving unexpected issues while maintaining a positive customer experience

Success in this role requires:

• Staying composed under pressure
• Communicating clearly and confidently
• Solving problems in real time
• Managing interruptions without losing focus
• Taking ownership instead of passing problems along
• Maintaining organization in a constantly changing environment

Who Succeeds Here

• Naturally organized and able to manage multiple priorities at once
• Strong communicators who build trust quickly
• Comfortable making decisions and solving problems independently
• Competitive and motivated by performance-based earnings
• Able to remain calm and professional under pressure
• Accountable and willing to take ownership of challenges
• Adaptable when priorities shift throughout the day
• Able to balance customer needs, repair accuracy, and business goals
• Confident recommending needed repairs and explaining their value
• Comfortable balancing customer satisfaction with operational efficiency

Success in this role requires a combination of organizational skill, strong communication, and the ability to perform under duress. If you're looking for a predictable day with minimal interruptions, this position may not be the right fit.

Qualifications

• Ability to stay composed and effective in a high-volume, constantly changing environment
• 1-2+ years of Service Advisor experience preferred
• Automotive knowledge is strongly preferred. Candidates without automotive experience must demonstrate the ability to quickly learn technical information and apply it in a customer-facing environment.
• Demonstrated ability to manage multiple customers, priorities, and deadlines in real time
• Proven customer service experience in a fast-paced, customer-focused environment
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Problem-solving mindset with a strong sense of ownership and accountability
• Ability to adapt quickly and remain composed when priorities change
• Comfortable making decisions and managing multiple responsibilities simultaneously
• Computer proficiency
• Valid driver's license with a clean driving record
• Willingness to complete pre-employment background check and drug screening

Candidates without Service Advisor experience may still be successful if they have experience in hospitality, restaurant management, retail leadership, logistics, account management, or other customer-focused roles requiring strong communication, organization, multitasking, and problem-solving skills.

Compensation

Compensation is performance-based and commission-driven, with annual earnings typically ranging from $65,000-$150,000+. Top-performing advisors consistently exceed this range. Earnings are directly influenced by productivity, customer satisfaction, and sales performance.

This position offers significant earning potential for motivated individuals who excel in a high-volume environment.

Schedule

Rotating schedule includes Saturdays and extended hours:

Week 1

• Monday-Friday: 6:30 AM - 4:00 PM
• Saturday: 7:30 AM - 3:00 PM

Week 2

• Monday-Friday: 6:30 AM - 4:30 PM

Week 3

• Monday-Friday: 6:30 AM - 5:00 PM

Week 4

• Monday-Friday: 6:30 AM - 6:00 PM
• One weekday off

Benefits

• Competitive pay with performance-based compensation
• Health and dental insurance
• Supplemental vision, dental, and life insurance
• Paid time off and holidays
• Closed on major holidays
• Short-term disability insurance
• Life insurance coverage at no cost, fully paid by the employer
• Employee Assistance Program
• Fitness Club Discount
• 401(k) retirement plan with company match.
• Employee discounts on parts and services
• Ongoing training and career advancement opportunities
• Fast-paced, high-energy environment
• Supportive, friendly, and positive company culture

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres is an Equal Opportunity Employer.