Create Forever Customers As An Automotive Service Advisor

Capitol Tire and Service; Madison (WI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Capitol Tire and Service is seeking a Service Advisor in Madison, WI. You will greet customers, assess vehicle needs, and write clear service orders while coordinating with technicians to ensure timely repairs.

You will provide honest estimates, explain options, schedule appointments, and keep customers updated on progress. A friendly, reliable team player with strong communication and cost-estimation skills is valued.

Qualifications

• Strong focus on customer service.
• Good communication skills.
• Attention to detail.
• Computer skills and ability to estimate costs accurately.
• Enthusiastic, reliable, and team player.

Responsibilities

• Greet customers, assess vehicle needs, and write clear service orders.
• Work closely with technicians to ensure repairs are completed efficiently and on time.
• Provide honest repair estimates and explain options to customers.
• Schedule appointments and manage the workflow.
• Keep customers updated on repair status and recommend additional services when appropriate.
• Handle concerns professionally and with a smile.

Skills

Customer service

Communication

Attention to detail

Computer skills

Cost estimation

Job description

Join Our Team as a Service Advisor!

Are you passionate about cars and customer service and enjoy weekends off? We’re looking for a friendly and dedicated Service Advisor to be the welcoming face of our automotive service department. You’ll play a key role in making sure our customers have a seamless and positive experience; from the moment they walk in until their vehicle is ready to go.

As a Service Advisor, you’ll greet customers, assess their vehicle needs, and write clear service orders. You'll work closely with our technicians to ensure repairs are completed efficiently and on time. Providing honest repair estimates and explaining options to customers will be a big part of your day, along with scheduling appointments and managing the workflow. You'll keep customers updated on the status of their repairs and recommend additional services when appropriate. If any concerns arise, you’ll handle them professionally and with a smile.

To succeed in this role, you should have a strong focus on customer service, good communication skills, and attention to detail. Computer skills and the ability to estimate costs accurately are a must. We’re looking for someone who’s enthusiastic, reliable, and loves being part of a team.

If you’re motivated and eager to help people while growing in the automotive industry, we’d love to hear from you. Join us as a Service Advisor and take your career to the next level! Starting wages between $70,000 - $90,000 per year with competitive benefit package. Wages are based on experience, success and willingness to learn.