Experienced Automotive Service Advisor

The JOY FM; Augusta (GA); Hybrid; USD 80,000 - 150,000; Full time

Benefits offered by this job

Base pay + team-based compensation

Closed weekends

Dedicated advisor/technician teams

Paid time off

Short/long-term disability

Retirement plan

Health benefits

Ongoing professional development

Job summary

The JOY FM is seeking an AutoCenter Service Advisor in Augusta, GA to bridge the gap between our technicians and customers. You will clearly communicate estimates, repair plans, and timelines while coordinating workflow and keeping customers informed throughout the service process.

You will work in a team-focused environment, using CRM tools and digital vehicle inspections to drive efficiency, quality, and satisfaction.

Qualifications

• Greet customers warmly and listen actively to document vehicle concerns accurately.
• Communicate detailed estimates, repair recommendations, and timelines.
• Coordinate workflow, scheduling, and prioritize tasks to maximize technician productivity.

Responsibilities

• Maintain a clean, welcoming, and professional service reception area.
• Update customers on service progress and manage expectations.
• Participate in weekly training to sharpen sales and service skills.
• Engage in community activities and represent the company positively.
• Collaborate on continuous improvement initiatives to refine processes and enhance customer experience.
• Support team members by jumping in where needed—teamwork is key.

Skills

Customer service

Active listening

Communication

Teamwork

Sales orientation

Time management

Tools

CRM Shop Management software

Digital Vehicle Inspections

Job description

Description

As an [atc] AutoCenter Service Advisor, you’ll be the vital link between our expert Technicians and our valued customers, ensuring clarity, efficiency, and satisfaction throughout every step of the service process.

$80,000–$150,000+ earning potential & career path

• Guaranteed base pay + team-based performance compensation
• Closed weekends
• Dedicated Advisor/Technician teams
• Paid Time Off & short/long-term disability
• Retirement Plan
• Health Benefits
• Ongoing Professional Development

Qualifications

Greet customers warmly, listen actively, and accurately document vehicle concerns and service requests. Clearly communicate detailed estimates, repair recommendations, and timelines using CRM Shop Management software and Digital Vehicle Inspections. Coordinate vehicle workflow, prioritize tasks, and manage scheduling to maximize Technician productivity to exceed customer expectations. Hit key targeted KPIs at or above location target. Regularly update customers on service progress and proactively manage expectations. Participate in weekly training to sharpen sales and service skills. Support team members by jumping in where needed—teamwork is key! Collaborate on continuous improvement initiatives aimed at refining processes and enhancing customer experience. Maintain a clean, welcoming, and professional service reception area. Engage in community activities and represent the company positively.