Senior Tier 2 Roadside Support Engineer

Ryder System, Inc.; Salem (OR); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take ownership of Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch an internal technician or contractor, addressing mechanical, electrical, and OEM-related issues to restore uptime. The role requires extensive diagnostic expertise, strong communication, and the ability to mentor the Tier 1 team, with a schedule that may include evenings, weekends, and on-call shifts.

Qualifications

• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• ASE Certifications

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to cost and responsible to improving customer uptime.
• Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
• Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.

Skills

Ryder fleet assets

A/C systems

Electrical systems

OEM certifications

Troubleshooting

Communication skills

Spanish preferred

Customer service

Diagnostic testing equipment

Shop computers

Education

High school diploma

ASE certifications

Tools

Diagnostic testing equipment

Shop computers

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take ownership of Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch an internal technician or contractor, addressing mechanical, electrical, and OEM-related issues to restore uptime. The role requires extensive diagnostic expertise, strong communication, and the ability to mentor the Tier 1 team, with a schedule that may include evenings, weekends, and on-call shifts.