Roadside Maintenance Support Lead – Tier 2

Ryder System, Inc.; Annapolis (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Shift differential

Health benefits

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take full ownership of Tier 2 emergency roadside cases, deciding whether to deploy internal technicians or third parties.

The role focuses on solving mechanical and electrical issues on Ryder fleet assets via communications with customers in breakdowns, aiming for rapid uptime and improved customer satisfaction. The position requires advanced maintenance knowledge, problem-solving skills, and the ability to mentor a

Qualifications

• H.S. diploma or GED required.
• ASE certifications preferred.
• Five or more years in Ryder operations (shop) environment preferred.
• Two or more years in Ryder operations with direct customer service exposure preferred.
• Four or more years in transportation maintenance required.
• Two or more years in technical diagnostics and customer resolution exposure required.

Responsibilities

• Own Tier 2 emergency roadside cases from start to finish with autonomy for whether to send internal technicians or third parties.
• Assist with follow ups, escalations, and provider interactions to improve breakdowns and warranty issues.
• Provide updated technical knowledge to the maintenance team via OEM information, internal training, and bulletins.
• Mentor Tier 1 call center team and provide status updates and training.

Skills

Ryder fleet assets

Diagnostics

Customer communication

English proficiency

Spanish preferred

Problem solving

Shift flexibility

Team mentoring

Electrical systems

Refrigeration systems

Education

High school diploma or GED

ASE certifications preferred

Tools

Diagnostic testing equipment

Shop computers

OEM information sources (infoCenter)

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take full ownership of Tier 2 emergency roadside cases, deciding whether to deploy internal technicians or third parties.

The role focuses on solving mechanical and electrical issues on Ryder fleet assets via communications with customers in breakdowns, aiming for rapid uptime and improved customer satisfaction. The position requires advanced maintenance knowledge, problem-solving skills, and the ability to mentor a