Senior Maintenance Tech Support Coordinator Roadside Uptime

Ryder System, Inc.; Pierre (SD); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to deploy an internal technician or send work to a third party, resolving vehicle issues with speed and accuracy. You will use strong maintenance knowledge to diagnose breakdowns, coordinate with customers in breakdown situations, and drive uptime while maintaining safety and high service levels.

Qualifications

• H.S. diploma or GED required.
• ASE certifications preferred.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.

Responsibilities

• Assess, research, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
• Assist with follow ups, escalations and service provider interactions; provide periodic summaries and analysis to improve breakdowns and warranty issues.
• Provide updated technical knowledge to the maintenance team from OEM information and internal training.
• Mentor Tier 1 call center team and provide status updates and periodic training.

Skills

Ryder fleet assets

Refrigeration expertise

Electrical systems

OEM platform knowledge

Ryder certifications

Education

High school diploma or GED

Tools

Diagnostic testing equipment

Shop computers

Job description

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to deploy an internal technician or send work to a third party, resolving vehicle issues with speed and accuracy. You will use strong maintenance knowledge to diagnose breakdowns, coordinate with customers in breakdown situations, and drive uptime while maintaining safety and high service levels.