Roadside Maintenance Tech Lead – Tier 2 Diagnostics

Ryder System, Inc.; Springfield (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch an internal technician or contract an outside provider, addressing mechanical and electrical issues to improve uptime and customer experience. The role requires strong maintenance knowledge, problem-solving, and the ability to communicate effectively with drivers and dispatchers.

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.

Responsibilities

• Assess, research, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions.
• Assist with follow ups, escalations, service provider interactions, and provide periodic summaries to improve breakdowns and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM information and internal trainings.
• Mentor the Tier 1 call center team and provide status updates and training.

Skills

Maintenance knowledge

Spanish (preferred)

Excellent communication

Problem solving

Education

High School diploma/GED

ASE certifications preferred

Tools

Diagnostic testing equipment

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch an internal technician or contract an outside provider, addressing mechanical and electrical issues to improve uptime and customer experience. The role requires strong maintenance knowledge, problem-solving, and the ability to communicate effectively with drivers and dispatchers.