Senior Tier-2 Maintenance Support Lead - Remote

Ryder System, Inc.

Montpelier (VT)

Remote

USD 39,000 - 40,000

Full time

7 days ago

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Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to deploy an internal technician or third party, and address issues related to Ryder fleet vehicles, OEM quality, and warranty concerns, to improve uptime and customer experience. The role requires strong maintenance knowledge, diagnostic skills, and the ability to manage high-pressure breakdown situations with clear communication to

Qualifications

HS diploma or GED required.
5+ years in Ryder Operations (shop) preferred.
Two years or more in Ryder operations direct customer service exposure preferred.
Four years or more in transportation maintenance required.
Two years or more in technical diagnostic and customer resolution exposure.

Responsibilities

Assess research, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
Assist with follow ups, escalations, service provider interactions and provide periodic summaries to the maintenance team.
Provide updated technical knowledge to the maintenance team using OEM information and internal training.
Mentor Tier 1 call center team and provide status updates and training.