Senior Maintenance Tech Support Coordinator — Remote

Ryder System, Inc.; Topeka (KS); Remote; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV dedicated to taking full ownership of Tier 2 emergency roadside cases, resolving technical problems for Ryder lease/contract vehicles.

You will determine whether to dispatch internal technicians or third parties, driving uptime and customer satisfaction. The role emphasizes mentoring Tier 1 staff, sharing OEM updates, and maintaining strong communication with customers during breakdowns.

Qualifications

• H.S. diploma/GED required.
• ASE certifications preferred.
• 5+ years in Ryder Operations (shop) environment preferred.
• 2+ years in Ryder operations direct customer service exposure preferred.
• 4+ years in transportation maintenance required.
• 2+ years in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and responsible to improving customer uptime.
• Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership; provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
• Mentor the Tier 1 call center team; provide status updates, participate in other meetings, and provide periodic training.

Skills

Fleet assets

OEM certifications

Driver comms

Diagnostics

Safe recommendations

Pressure management

English proficiency

Spanish preferred

Computer skills

Education

High school diploma

ASE certifications

Technical certification

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV dedicated to taking full ownership of Tier 2 emergency roadside cases, resolving technical problems for Ryder lease/contract vehicles.

You will determine whether to dispatch internal technicians or third parties, driving uptime and customer satisfaction. The role emphasizes mentoring Tier 1 staff, sharing OEM updates, and maintaining strong communication with customers during breakdowns.