Senior Tier 2 Maintenance Support Coordinator (Remote)

Ryder System, Inc.; Carson City (NV); À distance; USD 32 000 - 45 000; Plein temps

Résumé du poste

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will determine whether to deploy an internal technician or a third party, addressing issues related to manufacture quality, engineering shortcomings, and reliability to improve uptime. Responsibilities include customer communication during breakdowns and providing technical guidance to maintain fleet operations.

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred -ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASE Certifications

Responsabilités

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to cost and responsible to improving customer uptime
• Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
• Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.
• Performs other duties as assigned.

Connaissances

Ryder fleet assets

Electrical systems

Refrigeration

Lift gate

OEM certifications

A/C

Formation

H.S. diploma/GED

ASE certifications

Outils

Diagnostic testing equipment

Description du poste

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will determine whether to deploy an internal technician or a third party, addressing issues related to manufacture quality, engineering shortcomings, and reliability to improve uptime. Responsibilities include customer communication during breakdowns and providing technical guidance to maintain fleet operations.