Remote Tier 2 Maintenance Support Coordinator IV

Ryder System, Inc.; Columbia (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take ownership of Tier 2 emergency roadside cases, deciding between internal technician dispatch or third-party work.

The role resolves technical issues on Ryder lease or contract vehicles, addressing quality, durability, and reliability concerns to improve uptime. The position requires high technical proficiency, strong problem solving, and the ability to communicate with customers in breakdown situations.

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications
• Five (5) years or more working in a Ryder Operations (shop) environment preferred
• Two (2) years or more in Ryder operations direct customer service exposure preferred
• Four (4) years or more in transportation maintenance required
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required
• ASE Certifications

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns with full autonomy of decisions.
• Assist with follow ups, escalations, service provider interactions with RCRC agents and leadership.
• Provide updated technical knowledge to the maintenance team from OEMs and internal training sources.
• Mentor the Tier 1 call center team and provide periodic training.

Skills

Technical troubleshooting

Vehicle maintenance knowledge

Customer communication

Problem solving

Shift adaptability

Spanish language (preferred)

English language

Strong analytical skills

Training and mentoring

Stress management

Diagnostic interpretation

General computer skills

Education

High school diploma

ASE certifications

Tools

Diagnostic testing equipment

Shop computers

Ryder systems/tools

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take ownership of Tier 2 emergency roadside cases, deciding between internal technician dispatch or third-party work.

The role resolves technical issues on Ryder lease or contract vehicles, addressing quality, durability, and reliability concerns to improve uptime. The position requires high technical proficiency, strong problem solving, and the ability to communicate with customers in breakdown situations.