Remote Tier II Maintenance Support Lead

Ryder System, Inc.; Boston (MA); Remote; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch internal technicians or third parties, address mechanical and electrical issues, and ensure fast uptime for Ryder fleet assets. The role requires strong maintenance knowledge, diagnostic skill, and the ability to train and mentor the Tier 1 team.

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASE Certifications

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to cost and responsible to improving customer uptime.
• Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
• Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.

Skills

Maintenance knowledge

Vehicle diagnostics

Customer communication

English language

Spanish language

Problem solving

Education

HS diploma/GED

ASE certifications

Vocational/Technical certification

Tools

Diagnostic testing equipment

Ryder shop computers

Diagnostic software

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will decide whether to dispatch internal technicians or third parties, address mechanical and electrical issues, and ensure fast uptime for Ryder fleet assets. The role requires strong maintenance knowledge, diagnostic skill, and the ability to train and mentor the Tier 1 team.